Customer service commitment is customer-oriented,to provide customers with more value-added services. To the most professional service team, timely and all-round attention to the customer's every service need,and through the provision of a wide range of comprehensive and efficient service, so that the customer experience to the satisfaction and trust.
Establish a sound customer complaint handling process will be directly linked to customer complaints and performance, bonuses.
Relying on a sound service system, wecan:
Provide customer service throughout the process to achieve local support response;
Provide high-quality customer service, unified response time, follow the 2485 principle;
*2-When the product has quality problems, respond to the customer withintwo hours
*4-Implement emergency measures and give customers a second response within 24 hours
*8-Analyze the causes of quality problems, formulate solutions, andrespond to customers for the third time within 48 hours
*5-Implement solutions and verify the effectiveness of the proposed solutions, respond to customers for the fourth time within 5 days
Provide high-tech means of support;
Provide personal customer service, through customer service can proactively ask customers potential questions and suggestions for improvement.